Compared to online payments, COD might have a little uncertainty. Few people opt for Cash On Delivery by shopping for costly products and change their minds at the time of delivery. Some of them might find it convenient elsewhere and choose to cancel the order or just intend to simply check how the service works. In such cases, it may be a risk to COD Failures And Returns as that would majorly impact the business and shipping costs.
Often, people go for COD as it is the assured option for purchases. If the customer refuses to accept the order then it would be a waste of time and a huge loss to packing prices and transportation charges. So to avoid these factors, businesses must follow a few precautionary steps to increase their customer base.
The information provided here may assist you in finding a solution to the addressed issue. Let us know a few important tools to implement on COD payments to make them flexible and safe for the sellers.
CODs without purchase limits might be so opportunistic for fake consumers, as they place the orders in bulk and simply reject while delivered. With this option, you can fix a maximum and minimum purchase to start with so that it would be more feasible for the eCommerce businesses to find real buyers.
eBay extended COD listing to the powership listings. Upon providing COD service for simple daily use commodities like clothing, beauty products, gift items, kitchen accessories, and study essentials might be a good-to-go option for the customers. COD might be irrelevant to heavy items such as electronic appliances and furniture essentials as they are costlier and suitable for card payments.
COD payments must be included with the small number of delivery charges as it would be beneficial for the seller. This would eventually turn the customer to choose online payments and avoid the additional charges over COD.
Customers who constantly choose to buy from a certain place would be more genuine and positive towards the particular service. This would be a major advantage as the customer may likely have more satisfaction and a bigger idea with the company’s products and services.
A product description is the first thing that every customer would go through before purchasing. checkout the tips to craft compelling product descriptions. Sometimes unclear information may also lead to confusion and that may influence the customer to refuse the product after the order is placed. This kind of risk would be higher if the customer opts for COD.
With all the other aspects, choosing a proper delivery person is also equally important to the timely service. You must make sure that the agent should be able to fulfill the order so that the customer doesn’t reject the delivery for any inconvenience. The right courier service will decrease the risk of cancellation by avoiding order delays.
Ensure to contact the COD customer by calling them and taking the order confirmation details with the confirmation regarding the ordered product, the cost, and the estimated time of delivery. Ask for the service and product feedback to stay connected with the customers by knowing the reason for the return.
As customers are the most important assets for a business, the sellers should make the buying process convenient with the appropriate payment method. As discussed, the above key aspects may reduce the weightage of shipping costs and other additional charges that come from COD. The steps you take for customer benefits must be mutually favorable and increase your business profits.
Pavankumar Baboori is an experienced Sr. Content Analyst who improves the workflow by identifying and resolving the content development gap. He works closely with the marketing team to deploy strategies for improving brand awareness, website traffic, search engine ranking, and lead generation activities. He gauges up marketing channels for the real digital transformations.
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