Shopclues is following Snapdeal it appears. The online marketplace informed its online sellers yesterday, through email, that its firstname.lastname@example.org ID will no longer be available for reporting issues and maintaining log tickets for the same.
Use of the email (email@example.com) support facility will be discontinued from 15th August 2016, onwards. Emails sent to this ID after 15th August will bounce back and not attended to by Shopclues.
The Indian etailer introduced a seller support feature on its store manager panel a few months ago. Now with the reduced usage of email support, Shopclues plans on discontinuing the email facility just like Snapdeal.
Sellers can easily use the store manager panel to log tickets. Once a ticket is created through the panel, it is addressed faster by the Shopclues team. This is because all the required information is made available when raising the ticket. As a result, sellers get a faster resolution.
How to raise a ticket through the store manager
Raising a ticket involves 4 simple steps:
Step #1 – Login to the store manager
Step #2 –Click on “Merchant Support”
Step #3 – Select issue type and mention complete details
Step #4 – Click “Create Ticket”