Shiprocket Unveils Engage, an AI-driven Platform To Automate The Operations For Sellers

As most of the operations of online sellers and their marketplaces are communication platforms like WhatsApp messengers, Shiprocket introduced a data model of AI-system, Shiprocket Engage. It is to encourage the online sellers to make the operations automated so that the order confirmations, refund notifications, address corrections will be generated automatically by reducing the efforts for sellers.

This revolutionary idea can keep the customers updated on WhatsApp as they receive real-time updates regarding their orders and can easily track their orders with the help of notifications. 

Products with a high rate of RTO ( Return To Origin ) can use this advanced data model when it gets compatible with intelligent WhatsApp messaging that helps the sellers. Shiprocket Engage will be an efficient source to minimize the RTO rate, which leads the sellers to make their ecommerce platforms productive and profitable at the same time. 

As most of these issues are seen in COD orders which are shipped but not delivered, that leads to considerable RTO losses. The losses also occurred due to incorrect addresses, duplicate orders, or any manual errors by customers. Shiprocket Engage is included with automation with the AI system powered on over one billion data points for a post-purchase experience to improve their profit margins to reduce this RTO risk.

Saahil Goel, the co-founder and CEO of Shiprocket, addressed these conflicts on the launch addressing that he understood the pain points and losses of sellers and the difficulties sellers face by operating their business manually. He mentioned that the cutting-edge technology of this Shiprocket Engage will automate their operations and minimize their struggles with a better post-purchase experience. 

And now, instead of spending 24 hours on the manual ecommerce manual operations like correcting the addresses and confirming the orders, the sellers can handle automatically within a TAT of 3 hours to complete the whole procedures on the order confirmations. With Shiprocket Engage, the sellers can reduce the return percentage from 40-45 and witness their orders improving to 60% - 70%.