Amazon introduces ATES support service for sellers with suspended accounts

Seller account suspension is the marketplace tool to keep sellers in check. It prevents online sellers from misbehaving making it an essential practice in ecommerce. There are a number of things that can lead to account suspension such as:

• High product returns

• Poor ratings

• Product quality issues

• Fraudulent activities

• Non-compliance with the marketplace regulations

Sometimes account suspensions occur without the seller being at fault.

Online account suspension brings online retail to a temporary standstill. This is a problem because online sellers are not making any money when their accounts are inactive. To help sellers with this problem, Amazon has introduced a new service – Amazon Trained Ecommerce Specialist (ATES), the etailer informed its sellers via email.

The ATES personnel comprises of qualified service providers capable of helping online sellers reactivate their seller accounts on Amazon. ATES helps sellers activate suspended accounts quickly and effortlessly through four simple steps:

• Understand reasons for suspension

• Identify all corrective measures

• Discuss solutions to frame a plan of action

• Share appeal with Amazon team