With so much money being pumped in the Indian ecommerce sector by national as well as foreign investors, it seemed that we have arrived. The exponential growth of online shopping convinced us that after US and China, it’s India that’s next. But you will be surprised to know that India doesn’t feature in the top 10 ecommerce markets in the world.
As per a detailed report prepared by eMarketer, online retail sales in India will touch $17.5 billion (Rs 105,120 crore) by 2018; which is more than triple of 2014 figure, i.e. $5.3 billion (Rs 31,800 crore). In spite of the growth, the pace is slow compared to other countries. China, US, UK, Japan, Germany, France, South Korea, Canada, Russia and Brazil are the top 10 countries by ecommerce sales.
Some of the key findings of this report that throws light on why India isn’t in the list are:
- Etail sales except travel accounts for just 0.9% of the total retail sales in the country
- India’s ecommerce sales in 2014 was 1/80th the size of China and 1/58th the size of the US
- Digital buyer penetration is low
- The number of Internet users is increasing. But percentage of people making digital purchase is not encouraging. For instance in 2014, only 24.4% of Internet users made digital purchase in India. Whereas in UK, US, Japan and China, the numbers are 88%, 74.4%, 81% and 55.2%, respectively.
- The reasons for the same are low/poor internet connectivity, lack of trust in paying through cards/online and bad customer service.
Good or Bad
It’s unfair to compare India’s score with other International players as ecommerce picked up here much later. Reiterating the same thought, a technology expert, Rajnish said, “If you look at Japan, China and US, ecommerce became popular as early as 2002-2003. It has taken them about 12-13 years to reach where they have reached. E-commerce really took off in India only in 2012-13. It will take India also that much time to reach there.”
There is a long way ahead but looking at the rising popularity of ecommerce, there is every reason to believe that it will only get better from here. Provided we fix up logistic and Internet issues. Building customer trust, speedy services and improving customer service are other elements that need work or else Internet users won’t entertain online payments and digital penetration will remain low. Here’s hoping that these kinks will be taken care of and India reaches the top of the list.