Apart from providing a platform for selling products, eBay also gives training to sellers and ecommerce aspirants once in a while to enable them to action their plan of online selling. In May this year, eBay tied up with Speakwell Academy to commence ePro certification program to train aspiring ecommerce enthusiasts to become professionals in the area.
eBay seems to have taken the certification program a step further by tying up with NIIT to offer the ePro certification course. NIIT is a talent development firm and has years of experience in educating people with new computer/internet related skills and such.
eBay has initiated what could probably be called as the ecommerce industry’s first certification per se, to:
- train fresh graduates in the field and encourage them to come on board the online selling space.
- bridge the divide between required skills and existing skillset in the industry.
- create more opportunities for sellers to tap into the growing ecommerce market.
Why has eBay launched ePro?
Latif Nathani, Managing Director, eBay India, said, “eBay India has enabled businesses for over 50,000 merchants of all sizes and it has been our constant endeavor to expand the seller base. However, the widening skill gap would become an impediment to the growth of the ecommerce industry. The ePro certification will not only build an employable workforce, but will also aid Government’s endeavor to skill 500 million people by 2022, who can contribute towards the ’Make in India’ campaign.”
“According to the eBay India Online Business Index, the online domestic entrepreneurs employ an average of 4.8 full time staff and 1.6 part-time staff. This is projected to increase to 5.2 full time staff and 2.1 part time staff. The ePro certification will help to bridge this gap as well,” he added.
NIIT’s take on ePro
Shivan Bhargava, Group President – Skills and Careers Group, NIIT Ltd., said, “With the changing face of retail, where online platforms are gaining popularity among consumers, we perceive immense opportunity in the ecommerce space. Hence we have joined hands with eBay India to empower local entrepreneurs with global aspirations, by bringing them at par with the international standards.”
The focus through the program is on improving skill sets so the scalable skills framework will be enhanced adding to employment options. The idea is to train people in all aspects of retail like sales, operations, payments, merchandise, logistics etc. and equip them to face the challenges in the industry.
Topics covered in the program
The ePro program will cover a variety of topics to help merchants to sell online, including:
- Introduction to ecommerce
- Marketplaces and eBay
- Selling process
- Inventory management
- Customer service