How to get your Suspended Ebay Sellers Account Reinstated (Part 3)

In our previous two posts, we dealt with possible causes for an Ebay India sellers account suspension and what steps not to take once that happens. In this final post, we will be taking your through the steps to get your suspended account active again so that you can continue selling your products to your buyers.

1. Get in touch with Ebay India immediately. You should either reply to the suspension notice that your received in your email or get in touch with the company via officially sanctioned contact methods. Once you get in touch with them, request the company to re-instate your account and make it clear to them that you are willing to do what it requires to make this happen.

2. Instead of focusing on whether the suspension was justified or not, work towards fixing the problem at hand instead of debating about whose fault it was. In most cases, accounts are suspended if sellers violate guidelines knowingly or unknowingly. It is therefore important to understand the reason for suspension and undo it to the best of your ability.

3. Ebay India will then ask your to provide more information. Please provide all the information that they ask for. Whenever they reinstate a suspended account, the company asks for additional material or documentation beyond the ones you supplied when you signed up on eBay India.

Points 2 and 3 are the most important and most suspended sellers prefer to avoid taking these steps to solve the problem. However, these are what eBay representatives look for when decided to reinstate your account and give you back your trading privileges. You should thus follow these procedure properly.

We understand sometimes that it might not be fair for you as a seller, especially in cases where you didn’t actually want to violate any rules. However, to solve this situation you have to work within eBay’s framework to get your account back in the least time possible.

So what does eBay India require from you to reinstate your account?

For account reinstatement, your eBay representative will ask you to do a combination of the points listed below.

1. Paying your dues (bill) if your suspension was due to non-payment.

2. Providing verifiable and active contact information (email id and telephone number) if your suspension was caused due to invalid contact details.

3. Delivering goods which customers have not received yet and offering refunds in case of customer non-satisfaction.

4. Getting those unsatisfied customers to report their satisfaction to eBay India due to your actions in point 3.

5. You will required to give a detailed explanation of why the unsatisfactory conditions occurred in the first place.

6. Convincing eBay about how you have rectified these violations and are committed to not violate their guidelines in the future.

7. Supplying eBay India with detailed contact information, including driver’s license, bank account information and any other personal information which will help them to identify you easily.

8. Agreeing to a waiting period before account re-activation and other conditions.

Final Words:

You must have noticed from these posts about how tough eBay’s stance can be when it comes their guidelines. However, the company has to somehow balance issues like fraud and buyer dissatisfaction while addressing the needs of the sellers. Sellers pay eBay’s bills but buyers are in control of whether they would want to buy from eBay or not. This makes the balance between all parties rather delicate and following the rules that the company has laid down is of utmost importance to have an ideal situation.

Account reinstatement is unfortunately not an easy or linear process and can be frustrating especially if you feel that you have been wronged unjustly. However, when it comes to your long-term interest as an online seller on eBay’s platform, it is advisable that your work ‘within the system’ to get your account reinstated.

We hope this series of posts have been helpful. All feedback and questions are welcome.