We are facing similar issues with Seller Protection, We are selling in Flipkart for the last 3 years. We received around 8-10 empty packages during the month of May with stones or no products inside and these were COD transactions which were cancelled by the buyer. We applied for Seller Protection and we were just paid around 45% of the Order value. We provided pictures and moreover all the packages were opened in front of the eKart delivery boy and also a video recording was taken. It was also clearly specified by the Delivery boy as empty package received in the DRS sheet. We contacted the Seller support and a unhappy SPF Ticket was opened. Its more than 2 months and we contacted seller support several times and the only reply we get is the issue is escalated. There is no reply from them and they are not worried about sellers. Please contact us if you can help us in this regard. We have decided to quit Flipkart as there is no response.

    Pls see links of Videos – 1) https://www.dropbox.com/s/xsony99sah53gw1/VIDEO0060.mp4?dl=0
    2) https://www.dropbox.com/s/r3exv197y6qbxz9/VIDEO0061.mp4?dl=0
    3) https://www.dropbox.com/s/r3exv197y6qbxz9/VIDEO0061.mp4?dl=0
    4) https://www.dropbox.com/s/ze2feq1bbd61x4r/VIDEO0066.mp4?dl=0
    5) https://www.dropbox.com/s/qjfqy2yj691ve0b/VIDEO0067.mp4?dl=0
    6) https://www.dropbox.com/s/aqhsk7rng8d5j53/VIDEO0068.mp4?dl=0.
    7) https://www.dropbox.com/s/l0lj6zjphueo0s8/VIDEO0075.mp4?dl=0
    8) https://www.dropbox.com/s/90ddqwi2mf87fkf/VIDEO0076.mp4?dl=0

  2. Sandip Reply

    I purchase samsung on 7 in flipkart and also exchange my phone but company not accept my phone

  3. Vijai Reply

    Flipkart’s SPF is scrap.. they do not do anything… best you get is seal opened or wring product and in claim you will get 10%-20% .. and bigger joke is more than this they will still charge you marketplace fees which is more than claim amount..

  4. Gyan Reply

    The entire product is damaged flipkart team now says file SPF or they will liquidate the product and not pay you for the same if you do not receive it even after the 10 day return policy.

    The company has a fraud system that accepts any product even after their policy states 10 days or 30 days.

    we received a return request from flipkart after a 10 day return policy – we denied the return but your team insisted us to replace the same and claim spf today the ekart team arrived with the parcel in such a horrible condition that no vendor would accept the shipment – 1 the original box in which the shipment was sent it missing 2 the shipment has no cover bubble wrap or thermocol inside 3 the shipment was loosely packed which is obvious that it is totally damaged in transit 4 there is no care taken for the return the ekart team just dumped it into the store we have attached an image of the same

    we have 2 complaints where we have insisted not to accept return as there is an onsite service from the manufacturer as it doesnt come under the replacement policy — but there was no response from your team and the return was accepted and they didnt cancel the replacement order.
    reference numbers : 161016-000682 and 161016-004053
    Order Item ID: 5713968185676300
    Return Detail
    Return ID: 1020733735949177838
    Oct 15, 2016

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