Ebay India Requires Sellers To Specify Warranty Information For Mandatory Categories

Editor | Sep 10, 2020

Ebay India has made some warranty related changes to its Returns and Warranty policies. The company says that it will now be mandatory for sellers on their platform to mention warranty related information in certain categories. It has said that failure to do so will result in merchant’s items not getting listed or re-listed.

What if you do not offer warranty on your product?

That is okay but you will have to clearly mention ‘No Warranty’ in the application listing. If you haven’t done this then you should go ahead and make the changes soon or your listings will suffer.

What are the different types of Warranties that you can offer?

There are 5 different warranty structures. You can get all the information about it below in the excerpt from eBay India’s announcement.

TYPE: Original India Manufacturer Warranty

  • Duration: 6, 12, 18, 24, 36, 60 Months

  • Parts Warranty Duration:

  • Procedure: Center locator and Process for Availing

  • Other Details              

    TYPE: Seller serviced Warranty

    • Duration: 6,12,18,24 Months

    • Parts Warranty Duration

    • Seller Location

    • Warranty Shipping: Seller arranges and cost borne by seller

    • Warranty Serviced as: Return/Repair/Replacement/Refund

    • Procedure: Process for Availing

    • Other Details

      TYPE: Partner Offered Warranty

      • Partner Name:

      • Duration: 6, 12, 18, 24, 36, 60 Months

      • Parts Warranty Duration:

      • Procedure: Center locator and Process for Availing

      • Other Details

      • Warranty Shipping Condition:  Buyer arranges shipping/Partner pays for shipping

        • TYPE: No Warranty

        • TYPE: International Warranty

          • Applicable in India: Yes/No

          • Duration

        Which categories require mandatory warranty information?

        These categories have been listed out by eBay India and they currently span most consumer electronic items. Check them below

        • Audio & Home Entertainment

        • Cameras & Optics

        • Except accessories and optics

        • Home Appliances

        • Mobile phones

        • Laptops & Computer Peripherals

          • iPads & Tablets

          • Laptops

          • Printers

          • eBook Readers

          • LCD / TFT Monitors

          • Printers, Scanners & Supplies

          • Speakers, Webcams & Multimedia

        • LCD, LED & Televisions

          • Except accessories

        • Watches

        The new Refund and Warranty Policy is already active. Please make sure that you follow this so that your listings are safe.

        What do you think of this policy change on warranty? Are you happy with it? Do let us know in the comments.


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