Research Archive
How to Rank Higher in Product Search Rankings on Marketplaces
Most marketplaces use a more-than-straightforward score-based algorithm to showcase and rank products and seller options on their website. There are two broad buckets or aspects that can be thought...
Best Ways to Delight Ecommerce Customers This Festive Season
Last 3-4 months of the year mark the season of great festivities and fabulous online sales. As a seller you expect to do brisk business. This is a good...
How to Avoid Order Backlogs in the Festive Season
The festive season gives everyone a reason to cheer. Customers look forward to incredible deals. Marketplaces also gear up to multiply their GMV many times over through sales promotions....
How to maximise ROI from Marketplaces this Festive Season
India is a land of year-round festivals, a time for every Indian to give, receive and get the best things money can buy. Online marketplaces have perfected the art...
Major reason for RTOs & frauds – ecommerce courier companies, reveal sellers
During Indian Online Seller’s (IOS) survey for the 30-day return policy story, a seller shared that he has suffered huge losses because the ecommerce courier partners lack empathy and...
Is a 30-day return policy still necessary in ecommerce? Sellers answer
One of the first points that sellers raised when Indian Online Seller (IOS) asked them to review online marketplaces’ return policy was, ‘Why customers need 30 days to decide...
There’s nothing express about Xpressbees’ delivery service, say Snapdeal & Paytm sellers
Logistics is defined as ‘the commercial activity of transporting goods to customers’. So it is safe to assume that the courier partners selected by Indian ecommerce companies as part...
Why Sellers think Payment Reconciliation mixed with Returns & GST is a bad combination?
The menace of products returns is something that every online seller is familiar with. The confusing returns & refund policies has been breaking sellers’ back ever since online shopping...
If SKU mapping leads to suspension, why do online marketplaces allow it?
Indian Online Seller (IOS) has actively discussed online marketplace account suspensions with the seller community and why it is a necessary action at times. And selling fake products is...
Mobile apps a huge factor in boosting ecommerce sales & revenue?
That mobile is an important factor in the success of online commerce is known even to novice sellers. Especially in India, mobile commerce or m-commerce is significant, owing to...
eBay exhibits irresponsible, lethargic attitude by withholding remittances for GST registration: Sellers
July 2017 has been a month of transition – from pre to post GST era – for Indian online sellers. For the most part, the GST rollout has been...
Is reverse logistics necessary for smooth returns policy?
Online retail is incomplete without an adequate return policy. Consumers feel they are at a disadvantage because they cannot closely examine online goods before purchase. This makes product returns...
Why does Amazon put ‘Free Shipping’ label without consent, ask sellers
Sellers are facing a very unusual issue at Amazon India. According to few sellers, their product listing reflects ‘Free Shipping/Delivery’ when it isn’t; without their permission. When the product...
Why is Shopclues’ seller support clueless about vendors’ woes?
Up until early 2016, Indian ecommerce industry had three key players – Flipkart, Amazon, and Snapdeal. But by mid-2016, Shopclues gained momentum and emerged as one of the key...
Are online sellers paying for ecommerce marketplaces’ empty promises?
A decade back vendors had a lot of room to play around in the Indian ecommerce industry. No extensive investment was required except for purchasing inventory. In fact, the...