3 Comments

  1. Saurabh Reply

    Yes we totally agree with that in Vulcan courier lots of frauds are happening like swapping of products in RTO orders, false information of attempting the return and in reality no attempt is done, sending the information to Snapdeal that product is returned and when we ask the POD then fake Stamp of some other company.
    And now the new thing is coming making the situation more tragic.
    For this go through the entire conversation given below:
    Hi,
    Please be informed that on 27.4.2017 we received the buyer returned suborder No 23310233785 in which we found a bottle of Hebal Cap of munaga with is not our product. As we had send the customer XYZ product and in exchange we received the Hebal Cap of munaga.
    Please note that it is a deliberate act and done intentionally at the customer end.
    So, request you to look into the matter as the same thing we had specified on POD also. For your reference sending you the screen shot of the POD and the Video which we clicked.
    Looking for your prompt action.
    Thanks,

    Subject – Issue related with return
    Dear Partner, Greetings from Snapdeal! As per the telephonic conversation on your registered mobile number 8800358529, we would like to inform you that you have received the RPU return which is wrong. And you will receive your RTO return which will contain your original product, so wait till the time you will receive the product. And if you will not receive the product then raise the dispute that you have not receive the product with in 75 days.
    Thank you,
    SD Seller Help Advisor

    Hi,
    We are not satisfied with the resolution provided by Niharika Verma as according to the Snapdeal return policy RPU products are 1st checked by the Snapdeal and Reverse centre who check all RPU cases to verify if customer complaint was correct and then Products are sent back to seller only if reverse centre confirms that customer complaint is genuine and seller is at fault. But we cannot see any point in this case where the policy is followed by Snapdeal. But according to your saying Snapdeal is intentionally doing this to stop frauds in which you actually are not delivering the product to the customer but in the buyer panel it reflects that the order is delivered. As we are not satisfied with your Answer as without receiving any product how could anyone can send some other product and can generate return request.
    Thanks

    Dear Partner,
    Greetings from Snapdeal!
    As per the telephonic conversation on your registered mobile number 8800358529, we would like to inform you that you have received the RPU return which is wrong. And you will receive your RTO return which will contain your original product, so wait till the time you will receive the product. And if you will not receive the product then raise the dispute that you have not receive the product with in 75 days.
    Thank you,
    SD Seller Help Advisor

  2. Daya Kishan Reply

    There is another problem with Snapdeal Logistics in their marketplace model.
    In case a courier does not pick up their parcels – the only resolution is to raise a dispute on the same day between 7 pm to 12 pm (night). Now offices generally close by 6 pm or 6.30 pm – However, Snapdeal does not look at Seller’s problems – just either their own convenience for rules or convenience of Logistics companies. Which small vendor is going to pay salary OT just to make a single complaint or even keep their office open till after 7 pm. We are not courier companies. Courier companies working hours are different than those of small vendors. They refuse to give time to a seller to complain or raise a dispute on the next day for non pickup of parcels – and the worst thing is that sellers rating goes down in the long run if he does not raise dispute on the same day as then the blame affects him and him alone. Another problem is their warehousing too – logistics – it takes a whole day at any warehouse even after appointments have been fixed for either dropping consignments or even pickups – it is a real cost to seller. This does not happen in the case of Amazon – they give an appointment and take consignments within an hour – Amazon is always willing to hear problems of vendors/sellers and give logical explanations for all issues – that is why they are a more progressive company. We do not have problems like this with Amazon.

  3. Reetinder Singh Reply

    Hi, This is great article. We as vendor can so much co-relate to the whole FRAUD game played by VULCON courier and SNAPDEAL.

    We have faced the same SNAPDEAL NOT EXCEPTING the MISTAKE and Vulcon Not Picking up for weeks. Last week we had 46 pending pick up of Vulcon and we went from Seller support to sending Email to management to Requesting Vulcon Guys for the Pick up.

    At last our account was suspended for 3 days cause we did not ship the order and we had to face the charges along with Penalties’. This is all after raising multiple PICK UP DISPUTE. We have got to know from our past experiences working with SNAPDEAL that raising any Ticket/dispute does not mean anything to SNAPDEAL Cause they wont reply or try to resolve the issue.

    We have even written to both the so called Founder but all in VAIN cause they are running for there own stake not here to support Vendor or the customer. We even written to lot of Sr, Management guys in SNAPDEAL but no one even tried to investigate the issue.

    After sending numerous email to “writetous@snapdeal.com” we got a standard scripted reply as follow
    Reply: “We have received your concern with regards to delay in pick up despite of raising pick up disputes. We have forwarded this case to the concerned team and regret to know that due to some unforeseen factors, this has happened”

    Best thing is we still are facing the same issue, know the reason why as told by VULCON pick up team ” VULCON DONOT HAVE STAFF TO PICK UP ORDER FROM VENDOR”. He even confirmed “THAT THEY ARE NOT FROM PICK UP TEAM, WE ARE WORKING IN OFFICE AS PEON and now THEY ARE TOLD TO PICK UP”. All these guys came did not even had the ID card (No Vulcon ID, no SNAPDEAL ID, No any kind of Gov ID).

    This is SAD part of the company which was once valued at $6 Billon now UP for sale. Its means company donot run only with money. Company needs vision, dedication and most important honesty in Business/Policy. I have gone through so many article which are already published online on SNAPDEAL FRAUD most of them are TRUE as those story/case are from sellers.

    If any one wants to have any more information about the same, can email us we will share all the information we have collected after investigating the whole case. We have all the proof for same.

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