10 Comments

  1. Zabardast Reply

    Hi Diya,

    As a ecommerce retailer I feel both the options are not seller friendly. I have been following ZEPO’s growth trajectory since 2011 -12 and know about their initial struggles trying to bring out the current product(Which I still feel is in BETA). I had taken their trial and seeing their software did not feel that their software was seller friendly.

    Shopify is a mostly targetting U.S merchants and is just launched in India so their marketing team can add one more country to their list of countries with presence, (As a matter of fact their indian website has got some commission structure mentioned in cents! What a booooo) So zepo does not have a lot to worry from that point of view.

    The real big player in this field is kartrocket whose name you have not mentioned in the comparision, its kartrocket that is actually giving ZEPO a real run for its money, and the real surprising part is kartrocket is a relatively new player with a new developmental team as compared to ZEPO.

    I have used both ZEPO and kartrocket and would like to list both their strengths and weaknesses:

    Zepo:
    weakness: Application is still half baked
    Strength: Highly enthusiastic team and good after sales support.

    Kartrocket:

    Weakness:
    Pathetic after sales tech support(I have had some of their sales managers trying to solve some of my technical problems)
    Sites using kartrocket are actually a bit slow since kartrocket is based on opencart multiseller module so all their stores are based only on 2-3 servers hence server load is divided(which is not really good)
    Strength:
    Opencart is one of the best ecommerce platforms to run a ecommerce shop on.
    pricing is pretty reasonable

    Both of these companies have a common problem, which is , They cannot share my database with me or give me the control of my database (Effectively meaning my private customer, sales , transaction data is with them)

    • Thank you Zabardast for the ‘Zabardast’ review !
      Yes we are learning as we go, and our product evolves persistently – the same way as the Indian consumer’s needs/demands are changing rapidly. But whatever we build on, we make sure we stand on the rock solid foundations of a stable platform, diligent product support and a reliable logistics coverage.

      Even we grow we aim to maintain the same standards of affordable ecommerce that we are known for. This was recently validated when we won the Express IT awards for I.T Entrepreneurship. Link – http://goo.gl/wUvVyu

      We are truly hopeful you would give our platform a try again! We would be most happy to get a call from you at 9223583358 ! 🙂

  2. Guest Reply

    Hi Diya,

    Thank you so much for writing about us.

    @babubisleri:disqus

    Really appreciate you following us for the past 3 years. We take your feedback sincerely and will be working upon them. One correction we would like to point out is that, on Zepo, you can download your customer data, order data, and product data. You can also upload customer data into the Zepo dashboard to shoot marketing newsletters to your potential customers.

    With regards to transnational data, you will find the same in the account dashboard of the payment gateway that you use.

    Regards,
    Satat Mishra,
    – Team Zepo

  3. Satat Reply

    Hi Diya,

    Thank you so much for writing about us.

    @ Zabardast
    Really appreciate you following us for the past 3 years. We take your feedback sincerely and will be working upon them. One correction we would like to point out is that, on Zepo, you can download your customer data, order data, and product data. You can also upload customer data into the Zepo dashboard to shoot marketing newsletters to your potential customers.

    With regards to transnational data, you will find the same in the account dashboard of the payment gateway that you use.

    Regards,
    Satat Mishra,
    – Team Zepo

  4. Interesting Compression between shopify and zepo

    I found your article to be very informative
    Nice post. Its so interesting and much impressive.
    This is such cool blogs you have here.

    but

    10 Reasons People Love Shopify
    1. Shopify Is Easy to Use
    2. Shopify Is Hosted
    3. Reliability
    4. Customizable Design
    5. The Shopify App Store
    6. Simple to use
    7.Unlimited, 24/7 toll free Shopify support
    8.Conveniently run your store on the go
    9.1-click integrations
    10.Start selling in no time at all

    Shopify Ottawa

  5. Hi Guys! This article is really amazing for me. I read it, you must.

  6. Hello Diya Lahiri,
    You did an amazing article, I personally prefer instant Ecommerce store where you can up and run your online business in just minutes. my preferred Ecommerce platforms are webnexs wcomm, shopify, zepo and nationkart.
    Thanks
    Mahesh

  7. Sukin Shetty Reply

    Zepo is helping us put up an online storefront for our manufacturing and industrial grade products. We had compared the platform with Shopify and ultimately went ahead with Zepo because of the localized support team which Zepo has. All our initial queries were cleared by Balaji from the Business team. He also educated us about the nuances of selling online since this was a new domain for us. Currently we are working with the support team at Zepo to implement optimizations and customizations specific to our business needs.
    We have often received exclusive support from the business and support team at Zepo even on non-working days and we really appreciate such efforts at customer service. I recommend new entrepreneurs try ZEPO.

  8. I have used zepo for a good one year and was extremely dissapointed. I chose zepo to support a local business. My fault ! Very few templates, late customer service responses, website dowtimes (3 days straight once) and corrupted images of products. The only thing good about it is zepost and the interface. Otherwise the websites are slow, sometimes unresponsive and many many downtimes. You have to keep checking what new screw up has happened. And once u mail them about it it get solved like a day or two later. Phone calls are a waste ( kept me on hold once for 22 minutes). I would rather suggest kartrocket n buildabazaar n few others.

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